1. First make sure that you entered the right email address and correct it if it's wrong.
2. If you entered the correct email address check your email account's junk or spam folder in case the email is there. If you find the email in your junk or spam folder follow the instructions on it and remember to mark it as 'Not spam' so other correspondence from ourselves to you does not mistakenly end up in the junk or spam folder.
3. If you still cannot find the email please contact support@bounce-jobs.com where one of the team will be able to help you reset your password.

If you have created a user profile this is visible by any employer or person registered as someone providing employment on the app.

If you have created an employer or person offering employment profile your profile will be visible to all user profiles which are registered and seeking employment in your designated area.

Users who hold job seeker accounts cannot view other jobseeker accounts.

The star ratings are for users to provide employers and job seekers with a happiness score based on their interactions with one another.

They do not refer to how well someone suits a job or what someone thinks of a job.

They refer to how happy you were with your interaction with either a job seeker or employer. For example if they got back to you quickly and were polite they may get a higher score than someone who took a long time to come back to you or was abrupt.

1. Feature anyone under the age of 18
2. Something obscures or hides your face
3. Have watermarks, logos, overlaying text or heavy editing
4. Contain pornography or explicit content
5. Show any illegal content, violent or offensive material
6. Depict anyone else except the user (e.g. icons or pictures of famous people)

As with any location-based service, it's important that you use common sense when interacting with people online.

1. Protect your account - Please do not share your account information with anyone and ensure you choose a strong password when you set it up. We will never ask you for these details so if you are asked via email or message please report this to us immediately.
2. Don't use a controversial or provocative username - this could attract the wrong kind of attention. We recommend using your first name only.
3. Protect your personal information - Never share your personal or financial information such as your home or work address, family information and/or your NI or Social Security number. Also please never share information which could be used to access your financial accounts or send any money to another user for any reason.
4. Keep your messaging on the platform - We have our own messaging system that allows you to send attachments etc. This is designed to keep you safe, do not allow others to move you away from it to other messaging apps, emails or texts.
5. If you come across any suspicious, inappropriate and/or offensive behaviour or images immediately report these to us. There is also a block user function if you ever feel uncomfortable with other users or exchanges. Do not put up with abuse or harassment - block the user or report them to our support team. We aim to deal with these matters as quickly as possible.

Below are a couple of our suggestions of how you can keep yourself safe when meeting people offline.

1. Meet in public - seek to meet the employer or person offering employment at their work premises or in a public place never meet at a home or private location. Do not be afraid to ask for a phone or video call such as skype, zoom or Microsoft team meetings before physically meeting up.
2. Ensure your plans are known - ensure someone i.e. a friend, colleague or family member know your plans including when and where you are meeting and for how long. Also ensure you are contactable by mobile phone.
3. If it does not feel right it probably is not right - It can be useful to come prepared with an excuse to leave if you feel the meeting is not going well, that way you get out with a minimum of fuss. If at any point during your meeting you feel uncomfortable or unsafe leave immediately.

Bounce Bucks is the currency used to purchase Premium Services we may offer our users.

Our Premium Services include (but not exclusively) "Promote me", "Promote position" and "Connect" where you are able to promote yourself or promote your position to help you get noticed and attract greater attention.

bounce's Premium Services include the following for Job seekers and Employers respectively:

1. For job seekers bounce's Premium Services include "Promote me" which allows you to get more readily noticed by promoting your profile for a set period of time.
2. For employers or people providing job opportunities bounce's Premium Services include:
   • "Promote position" - which allows businesses to promote their individual positions or current vacant job roles for a set period of time, and
   • "Connect" - which allows business users to message and engage job seekers they are interested in connecting with.

The pricing for our Premium Services may vary due to a number of factors, such as (but not limited to) promotional offers, loyalty bonuses and other discounts. Please see our Terms of Business policy for a full explanation concerning Bounce Bucks.

You can buy Bounce Bucks in denominations of 5, 10, 20 and 50 at a time. The more you buy the bigger the discount.

1 Bounce Buck is equal to £1.00 in the United Kingdom, $1.00 in the United States of America, €1.00 in the Republic of Ireland, R10.00 in the Republic of South Africa, and are based on your geographical location.

In order to buy or top up your Bounce Bucks please see below

1. Open the app, go to "My account" by tapping your profile picture on the top-left corner of the screen.
2. Select the "Wallet" tab.
3. On your Bounce Bucks card tap the "TOP UP" button.
4. Select the denomination of Bounce Bucks you would like purchase, and then tap the "Checkout" button to complete your purchase.
5. Once payment has completed successfully, the amount you purchased will automatically be added to your account and visable on the front of your Bounce Bucks card.
6. You will also receive an email containing your receipt immediately after every successful payment from Stripe (our payment partner).
7. All receipts are at any time accessible via the "Transaction history", just below your Bounce Bucks card.

Bounce Bucks are not refundable once purchased and last for a period of 6 months from the date of purchase before they are cancelled. They are non-transferable and non-redeemable.

Where profiles and/or other Content are rejected and/or removed from our Products by us, it is our policy NOT to issue refunds. If you have any doubts about the suitability of a proposed profile, please contact us in advance of creating the profile or promoting it.

To uninstall the bounce app from your iOS device please follow the steps below:

1. Press and hold the bounce app icon.
2. Tap the "X" that appears.
3. Tap Delete to confirm.

To reinstall the bounce app for your iOS device, download it from the iTunes App Store.

To uninstall the bounce app from your Android device please follow the steps below:

1. Go to your Android's settings and open your application manager.
2. Tap bounce.
3. Tap Uninstall

To reinstall the bounce app for your Android device, download it again from the Google Play Store.